ATHIRA Lal – Admission counsellor -in sales @ Hindustan institute of technology and science

@Athi

My name is Athira Lal, and I am thrilled to introduce myself to you all. I come from Kerala, India, and I bring over five years of diverse experience in customer service, sales, admissions counseling, and technical support. My journey has equipped me with a robust skill set in communication, problem-solving, and customer relationship management. Most recently, I served as an Admission Counselor at Hindustan Institute of Technology and Science in Chennai, where I guided prospective students through the admissions process, helping them navigate their educational goals and aspirations. My role involved not just processing applications but building meaningful relationships with students and their families, ensuring they had all the information needed to make informed decisions about their future. Prior to this, I worked as a Senior Technical Support Associate at Tech Mahindra, where I provided technical assistance and support, troubleshooting issues with computer hardware and software. My experience here enhanced my technical knowledge and problem-solving abilities, especially in networking and IT support. I also served as a Student Executive Counselor at Irish International Pvt Ltd, where I assisted students with their overseas education options, helping them build their profiles and complete visa processing. My role required meticulous attention to detail and a deep understanding of the educational landscape. My career began as a Customer Service Agent with Malaysia Airlines, where I handled a high volume of customer interactions daily, ensuring passenger satisfaction through efficient check-in, boarding, and baggage handling processes. This role honed my ability to remain calm under pressure and deliver exceptional service consistently. In addition to my professional experience, I hold a degree in English Literature from Calicut University and an Advanced Diploma in Airport and Aviation Management from Zabeel International Institute of Management. My academic background complements my practical experience, giving me a well-rounded perspective in both customer service and management. I am proficient in several software applications, including Microsoft Office, CRM systems, and have a working knowledge of both Windows and Linux operating systems. I am fluent in English, Malayalam, Tamil, and Hindi, which allows me to communicate effectively with a diverse range of clients and colleagues.